Common questions

Frequently asked questions

Answers to the questions we hear most. Can’t find what you need? Contact us.

Getting started

Is LANTERN right for me?: This template is designed to demonstrate a non-crisis telehealth journey for adults. It is not a clinical service and cannot determine whether online therapy—or any specific form of care—is right for you.
How does matching work?: The demo guides you through a short fictional intake and presents example matching states. No clinical team reviews the answers and no real therapist recommendation or booking is created.
How soon can I start?: There is no real availability in this front-end demo. Its timing and scheduling copy are examples that a production provider would need to replace with accurate, region-specific operations data.

Is online therapy as effective as in-person therapy?: The research is encouraging: multiple meta-analyses have found telehealth therapy to be comparably effective to in-person therapy for anxiety, depression, and many other conditions. That said, therapy is deeply personal. Some people genuinely prefer the warmth of being in a room with someone — and that's a valid choice.
What if I don't connect with my therapist?: The interface demonstrates a switch-provider journey. A real service would need a staffed support process, continuity-of-care policy, and accurate expectations.
Can I get a diagnosis through LANTERN?: No. LANTERN is a fictional interface demo and provides no assessment, diagnosis, medication management, documentation, or referral. Seek a qualified local professional for real care.
Is LANTERN suitable for crisis situations?: No. This template is not a care or crisis service. In the U.S., call or text 988; elsewhere, contact your local emergency or crisis service. If you are in immediate danger, contact local emergency services now.

Is my data private?: This front-end demo does not collect, transmit, or store clinical data. HIPAA compliance, encryption, consent, retention, access controls, and deletion workflows must be implemented and independently verified before any real-world launch.
Will my employer or insurance company know I'm using LANTERN?: This demo has no employer, EAP, insurer, or claims integrations. A production service must explain exactly what information each party receives and obtain appropriate consent.

How much does LANTERN cost?: The $60, $90, and $120 weekly figures are illustrative product-copy examples. No payment, subscription, cancellation, or clinical service is offered.
Does insurance cover LANTERN?: The prices, insurance language, superbills, and HSA/FSA support shown are fictional product-copy examples. A production service must verify coverage and payment eligibility for its market.
Is financial assistance available?: The assistance language is an interface example only. A production provider must publish and operate a real eligibility, funding, and support policy before making this claim.

Our support team typically responds within a few hours.